Last updated: 5 December 2025
1. Introduction
TikTok Agency Task Tracker ("the Platform") is operated by Joined-up Data Ltd ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Platform.
2. Information We Collect
We collect the following types of information:
- Account Information: Email address, name, and role when you create an account
- Usage Data: Actions taken within the Platform, including content uploads, approvals, and scheduling activities
- Google Drive Data: File metadata (names, timestamps, folder locations) for content you upload to connected Google Drive folders
- Authentication Data: OAuth tokens to maintain your connection to Google services
3. How We Use Your Information
We use your information to:
- Provide and maintain the Platform's workflow management features
- Send notifications about content status changes and deadlines
- Generate analytics and reports for your organisation
- Improve the Platform's functionality and user experience
4. Google API Services
The Platform uses Google API Services to access your Google Drive. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We only access Google Drive folders that you explicitly authorise. We do not access, read, or store the content of your video files—only metadata such as file names, modification times, and folder structure.
5. Data Storage and Security
Your data is stored on secure servers hosted by Amazon Web Services (AWS) in the United Kingdom and European Union. We implement industry-standard security measures including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for database storage
- Access controls and authentication
- Regular security updates and monitoring
6. Data Sharing
We do not sell your personal information. We may share data with:
- Your Organisation: Other users within your agency who have appropriate access permissions
- Service Providers: Third-party services that help us operate the Platform (AWS, Slack)
- Legal Requirements: When required by law or to protect our rights
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting your organisation administrator.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
9. Cookies
We use essential cookies to maintain your session and authentication state. We do not use tracking or advertising cookies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via the Platform or email.
11. Contact Us
For privacy-related enquiries, please contact:
Joined-up Data Ltd
Email: privacy@joinedupdata.io